Response from Owner:
Dear Wallace Lobao, Thank you for your feedback. Unfortunately, we had tried reaching out to you for 3 weeks via phone and email. According to our terms and conditions, changing your credential may result in a payment reversal. We did however give you the benefit of the doubt and allowed you three weeks to resolve it. It is only once we filed a payment reversal that you came back to us with the correct password. Additionally, once we file a charge back, we do not close it until it is resolved. However, we did make an exception and closed it since some miles were already used. Thanks for your understanding and with you the best of luck!